At Invicta Performance Solutions ethics are important and delivering consultancy ethically is at the core of what we do. Our clients place a high level of trust in us, allowing our consultants to have access to the confidential and proprietary inner workings of the firms that employ them. At IPS we ensure our consultants individually and collectively as a business, behave in a way that is reflects the integrity and authenticity of our company.

 

Below are the tenet’s we use throughout the consultancy process. They form our very basic ethical beliefs and the basis for our personal code of ethical conduct:

• We account for your time accurately and honestly. Our clients expect and trust us to be truthful in our billing practices. Anything less is not only unethical but also a violation of our client’s trust.

• We don’t make promises we can’t keep. Although we may really want to impress a potential client with our amazing abilities, we don’t make promises we can’t keep in hopes of landing the account. Not only is this unethical, but we set ourselves up for failure. There’s nothing wrong with a little good old-fashioned optimism, but we don’t blatantly make promises that we know we can’t keep.

• We always follow through on our promises. Part of becoming a successful consultancy firm is doing what we say we’re going to do. If we say that we’ll complete the project on March 31, then we will deliver the results on (or before) March 31 — not a day later. If, for some reason, we can’t keep our promise no matter how hard we try, then we will inform your client as far in advance as possible and present a plan for dealing with the issue and getting us back on track.

• We don’t recommend products or services that our clients don’t need. Sometimes we speak with clients who are absolutely certain that they know what is wrong with their organisation. From this, we could land a very lucrative contract just by proposing to do what they say we should do. However, if we know that the course of action the client suggests is not the proper remedy, we will tell our client so and decline the offered work. In most cases, our client appreciates our honesty, and more often than not our standing with the client will be elevated a few notches.

• We’re always candid and give your honest opinion. Our clients pay good money for the benefit of our skills and many years of experience. When our clients ask for our opinion, we will be frank and honest, and never make the truth superficially attractive or acceptable.

• We protect our clients’ confidentiality, and don’t misuse insider information. Our consultants are often placed in situations in which they have access to proprietary information, the release of which could cause a client serious financial or other damage. Our clients have placed us in a position of trust; we will never do anything to breach that trust.

• We will always disclose conflicts of interest. Preventing conflicts of interest can often be difficult. As organisations contend for our expertise, we may find ourselves working on the same problem for two competing companies. However, as soon as we discover a conflict — potential or actual — we will disclose it to the affected client(s) and then take action to resolve it. This may mean signing information nondisclosure agreements. If the conflict can’t be resolved through these means, then we may have to drop one of the two firms as a client.

• We don’t break the law. At times, a client may ask to do something that is not only against your personal sense of ethics but also obviously and blatantly illegal. We will never break the law and will decline from working with organisations that do.