

Case Study: Governance and Publications for Critical National Infrastructure Surveillance Technology
Introduction
IPS collaborated with a UK defence company specialising in physical security and consultancy, for clients in the aviation sector. This company played a critical role in protecting UK Critical National Infrastructure (CNI) through the use of cutting-edge surveillance hardware and their intelligent in-house command and control technology. The technology is an intelligent command-and-control platform that integrates data from multiple sensor types to enhance situational awareness, allowing for rapid and effective responses to threats.
The Challenge
The security company needed to establish comprehensive governance and training documentation to support the deployment and use of their hardware and software technologies. As the technology was the first of its kind, there were no existing publications to provide guidance on how to operate and train personnel on the system. These publications needed to serve as primary references not only for training purposes but also for commercial use, ensuring consistency and quality across all operational environments.
Our Solution
IPS provided specialist consultancy services to create a series of ground breaking technical publications that would govern the operation of the technology. We worked closely with the client to understand the complexities of the system and developed documentation that covered every aspect of its use, from sensor integration to operator training. These publications were designed to serve as the foundational reference for both internal teams and external stakeholders, providing essential guidance on how to use and maintain the system.
Driving Business Success
The technical publications we developed provided the client with a powerful commercial asset, enhancing their credibility and offering a competitive advantage in the marketplace. By establishing clear governance guidelines, the client was able to train their personnel more effectively, ensuring consistent and high-quality performance across various CNI sites. The system, supported by our publications, became a cornerstone of the client's offering, helping them secure new contracts and expand their market presence.
Results and Benefits
The publications developed by Invicta Performance Solutions provided ground breaking governance for the surveillance hardware capabilities protecting critical national infrastructure. These first-of-their-kind documents serve as comprehensive, authoritative reference materials that standardise and guide the operation, maintenance, and training of personnel working with the system. By ensuring consistency in operation across various stakeholders, the publications have enhanced operational effectiveness and mitigated risks associated with miscommunication or inconsistent procedures. Furthermore, the publications have served as valuable commercial collateral, strengthening the client’s position in the market and aiding in the delivery of the system’s capabilities to a broader client base. This increased clarity and direction for end-users also supported the client’s customer engagement and overall operational success.
Conclusion
IPS's consultancy services delivered critical governance and training publications for a revolutionary surveillance technology. By providing first-of-their-kind documents, IPS enabled the client to enhance their operational efficiency, secure new business, and maintain their leadership position in the critical national infrastructure security space. These publications not only supported technical deployment but also became key to the client’s long-term commercial success.
​
​
​
